About Money Supermarket
As the UK’s leading price comparison website, MoneySuperMarket helps customers save money on household bills by allowing them to compare a wide range of products to find the ones most suited for their needs. Their size enables them to offer customers exclusive, market-leading deals, including some unavailable directly to consumers. To acquire more customers, MoneySuperMarket operates a performance media program across search and programmatic display via a team of 15 digital marketing professionals.
MoneySuperMarket is the first UK advertiser to leverage sophisticated audience data management to inform search retargeting and in doing so have truly embraced data as a cross-channel competitive advantage. MoneySuperMarket has been a pioneer in the use of technology for marketing. Their integration of Marin with other technologies has highlighted them as one of the most advanced users of Marin and helped them overcome two major industry challenges: integrating audience and intent data together for search marketing, and proving that attribution can generate additional profit.
Addressing Rising CPC and Shrinking Margins
As a result of rising CPC and shrinking margins, MoneySuperMarket recognized the need to invest in their own marketing technology stack. Their paid search campaigns enabled them to capture customers’ intent, while first-party data provided insight into consumers’ demographics, interests, and behavior. MoneySuperMarket understood that marrying intent-based data with rich, audience-oriented data would enable greater visibility into performance and lead to smarter optimization decisions.
Without an integrated attribution solution, MoneySuperMarket struggled to validate measured increases in paid search revenue and profit. Furthermore, technological inefficiencies limited their ability to evaluate the advantages and disadvantages of last-click and multi-click attribution models. To prove their marketing efforts were driving financial lift, and to optimize their paid search program using both last-click and multi-click attribution, MoneySuperMarket needed an attribution and paid search management solution that seamlessly interfaced with each other.
Tapping Into Audience Data and Effective Attribution
MoneySuperMarket partnered up with Marin Software, BlueKai, and Adometry to address their marketing sophistication. With access to policy renewal dates for over 1.3M customers and the login status for their customers, MoneySuperMarket is able to provide their Data Management Platform (DMP), BlueKai, with a rich feed of audience-oriented data. This information, integrated with their paid search campaigns through Marin Software’s Audience Connect, allows MoneySuperMarket to build Google Remarketing Lists for Search Ads (RLSA) that increase bids on expensive insurance keywords for customers with renewal dates within the next 30 days. Furthermore, by reducing bids on all keywords for customers who have logged into their account within a certain level of recency, RLSA enables MoneySuperMarket to reduce wasted ad spend due to navigational searches.
Marin’s flexible conversion tracking solution enables MoneySuperMarket to stitch multiple sets of conversion data together through a tailored blend of attribution models. Combining their first-party last-click attribution data and algorithmic multi-click attribution data captured by Adometry, MoneySuperMarket optimizes their paid search program using an attribution model that factors in customers’ path-to-conversion over multiple browsing sessions and searches. Rather than relying on a last-click model, MoneySuperMarket now automatically optimizes keyword bids based on how ad clicks influence or do not influence future search behavior and downstream revenue.
7% Decrease in CPC and Increased Gross Profit
By bridging the gap between intent-based and audience-oriented data, Marin Software and BlueKai enabled MoneySuperMarket to increase CTR by 12% and reduce CPC by 7% across their motor insurance campaign. Furthermore, margin increased 14% across all insurance campaigns, driving incremental gross profit over a 12 month period. Based on the results to date and the rollout across MoneySuperMarket’s top 10 product categories, these integrated solutions are expected to generate a year-over-year increase in gross profit in excess of 15%.
In 2024, marketing wasn’t just about selling - it was about creating experiences that left audiences saying, "Did they just read my mind?" This year’s trends screamed, “Level up!” AI handled the heavy lifting, social platforms redefined connection (goodbye old Twitter, hello Threads), and authenticity remained essential. Brands that thrived rode these trends to build deeper, more genuine connections.
Every great navigator knows the best maps are drawn from experience - so let’s dive into 2024’s top digital marketing trends!
1. Artificial Intelligence (AI) Integration
AI became central to marketing, enhancing personalization and efficiency. Generative AI tools like ChatGPT, Jasper, and DALL-E drove content creation for everything from product descriptions to ad creatives. Tools like Meta’s Advantage+, Google’s Performance Max, and TikTok’s Symphony automated ad creation based on user behavior. According to Deloitte’s 2024 State of Generative AI report, 34% of organizations identified productivity gains as the most important benefit, and 67% increased their AI investments.
Predictive analytics also took off, with AI tools like Salesforce Einstein and Adobe Sensei providing insights into audience behavior. Brands using Marin’s dynamic budget allocation saw at least a 10% increase in ROI when AI managed their budgets. Conversational AI tools like OpenAI’s ChatGPT API and Drift enabled real-time customer service, with 82% of consumers preferring chatbots over waiting for human representatives.
AI-powered Martech platforms like HubSpot’s Operations Hub streamlined workflows by automating tasks like lead scoring and email scheduling. 62% of marketing activities are now performed using Martech tools, and spending is expected to grow to 30.9% of marketing budgets within five years.
However, AI also raised concerns. The World Economic Forum reported that 23% of jobs will change by 2027 due to AI. Ethical concerns around data privacy and algorithmic fairness prompted companies like IBM and Microsoft to adopt AI ethics guidelines. AI’s future isn’t about replacing creativity - it’s about amplifying it with the right tools.
To Do: Integrate AI-powered tools for content creation, predictive analytics, and automation to boost efficiency and deliver personalized customer experiences.
2. Evolution of Social Media and Community-Focused Platforms
Social media saw major shifts in 2024, with Threads and BlueSky emerging as alternatives to X (formerly Twitter). Platforms like Discord and Reddit solidified their roles as hubs for engaged, topic-specific communities. Brands that successfully tapped into these spaces fostered deeper loyalty and more authentic interactions.
Short-form video content ruled, with 54% of marketers using TikTok, Instagram Reels, and YouTube Shorts - the highest adoption among content formats. 83% of marketers found short-form videos the most effective, prompting 42% of non-users to plan adoption within the year.
Authenticity took precedence, with 68% of consumers favoring relatable content over polished productions. Nano and micro-influencers thrived, achieving higher engagement rates by fostering genuine connections. The rise of social commerce turned platforms into shopping hubs, with features like Instagram Shopping and TikTok’s in-app purchasing simplifying the path from discovery to purchase.
To Do: Prioritize short-form video and community engagement on platforms like Discord, Reddit, and Threads to build loyalty and boost authenticity.
3. Continued Rise of Retail Media Networks
Retail media networks (RMNs) have emerged as a pivotal force in digital advertising, with projections indicating that U.S. omnichannel retail media ad spend will reach $54.85 billion in 2024, marking a 26% year-over-year growth. This surge is driven by retail giants like Amazon, Walmart, Target, and Kroger, which have expanded their ad networks to offer brands valuable first-party data for highly targeted campaigns.
The appeal of RMNs lies in their ability to merge contextual targeting with purchase data, enhancing ad relevance and directly linking them to sales outcomes. Industries such as consumer packaged goods (CPG), beauty, and electronics have increasingly leveraged these networks, with 32% of marketers planning to boost their RMN investments in 2025.
The retail media landscape has further diversified with platforms like Instacart Ads and Uber’s Journey Ads, enabling brands to engage consumers at critical decision-making moments. Notably, Kroger's retail media network, Kroger Precision Marketing, is forecasted to grow by 20% in 2024, underscoring the sector's robust expansion. Overall, the retail media market is expected to reach $82 billion in spending by 2027, reflecting its significant and sustained growth trajectory.
To Do: Review retail media networks for ad placement opportunities to leverage first-party data and reach your consumers at critical buying moments.
4. Emphasis on Personalized Marketing
In 2024, personalized marketing proved essential for customer engagement. 80% of consumers were more likely to purchase from brands offering tailored experiences, underscoring the need for relevance in marketing strategies. Companies that implemented advanced personalization reported a $20 return for every $1 spent, demonstrating the substantial ROI personalization delivers.
However, challenges remained. 40% of B2B companies cited personalization hurdles due to budget constraints and data management complexities. Despite these obstacles, the benefits continued to drive innovation, with brands leveraging AI and data analytics to enhance customer experiences and stay competitive. Personalized marketing wasn’t just a trend - it became a core driver of business success.
To Do: Implement AI-driven personalization strategies and messaging to enhance your customer engagement and maximize ROI. When in doubt - test, test, test!
5. Focus on Data Privacy and Compliance
Google’s reversal on phasing out third-party cookies in Chrome marked a major development in 2024. 70% of senior marketers welcomed the decision, while 38% of UK consumers planned to opt out of third-party cookies. Brands pivoted to first-party data strategies and AI-driven analytics to personalize experiences responsibly.
Regulatory changes added pressure. In the U.S., the Consumer Financial Protection Bureau (CFPB) proposed rules to regulate data brokers and protect consumer data. In the EU, the Artificial Intelligence Act introduced strict guidelines for AI transparency and ethical data use. These changes highlighted the need for marketers to balance innovation with compliance and trust.
To Do: Strengthen your first-party data strategy and ensure compliance with evolving privacy regulations to maintain trust and personalization capabilities.
6. Adoption of Immersive Technologies
Immersive tech continued to evolve in 2024. Versace used AR filters and gaming platforms for product launches, and Valentino Beauty introduced smart mirrors for virtual try-ons. Disney integrated AR and VR into theme parks, offering interactive rides and AR scavenger hunts.
Yet, mass adoption lagged. Apple’s Vision Pro headset struggled, selling just 370,000 units in its first three quarters, leading to scaled-back production. High costs and limited content kept consumers hesitant. Still, the global AR/VR market is projected to grow from $62.76 billion in 2023 to $299.24 billion by 2030. Brands that embrace these tools now will be ready for a future where digital experiences feel more real than ever.
To Do: Where appropriate, evaluate potential AR and VR partnerships to create interactive brand experiences and stay ahead of the immersive tech curve.
So, what does all of this mean for you as a digital marketer entering 2025? The biggest lesson from 2024 was that yesterday’s strategies won’t carry you into tomorrow. Gen Z and Millennials demanded purpose-driven, tech-savvy marketing that didn’t just make promises but delivered on them. Immersive tech, influencer partnerships, and ethically sound data practices set the stage for what’s next. As digital marketing continues its rapid evolution, one thing is clear: brands that prioritize trust, innovation, and personalization will lead the charge.
If 2024 was the year of adaptation, 2025 is shaping up to be the year of acceleration. Stay tuned for our follow-up piece, “Performance Marketing Trends for 2025,” where we’ll unpack the opportunities, challenges, and innovations shaping the year ahead.
